Dilmah is a globally renowned Sri Lankan family tea company, with an unparalleled reputation for producing authentic, natural and ethical Sri Lankan tea of the finest quality. The Company pioneered the concept of Single Origin Tea in 1988, offering tea which was ‘picked, perfected and packed’ where it is grown, giving power back to Sri Lankan tea growers and consumers around the world. As the first producer-owned tea brand, Dilmah is the only fully vertically integrated tea company with presence along the entire value chain including ownership in several of Sri Lanka’s finest tea gardens, factories, printing and packaging facilities. Dilmah products are sold in over 100 countries supported by an extensive global distribution network.

The Company has remained true to its Founder, Merrill J. Fernando’s vision of making business a matter of human service, and understand the Company’s most invaluable assets are its people. The Company pursues its commitment towards sustainability through balancing economic success, environmental preservation, and social responsibility, which is reflected through the Company’s key pillars of Taste, Goodness and Purpose. A significant portion of the Group’s profits are directed every year towards supporting the humanitarian and environmental initiatives of Dilmah Conservation and the MJF Charitable Foundation.

Founder Message

More than anything, at Dilmah, we believe in being kind. Kindness is at the heart of everything we do. We spread kindness by doing everything with care and respect. This means respecting nature - growing only the finest ingredients and protecting the environment. Respecting our workers - providing them with good working conditions and fair wages for their efforts. Respecting our customers - we do not mix our teas. We uphold the highest standards and do not compromise quality to enhance profit. We make the best tea in the world and use our earnings to support those that need that little bit of kindness the most.
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Merrill J. Fernando,
Founder of Dilmah

VOTED SUSTAINABILITY CHAMPIONS

By independent, expert committees including the International Chamber of Commerce,
and Trusted Brands in New Zealand, Australia & Asia
best corporate citizen
ceyloan chamber of commerce
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  • Best Corporate Citizen Sustainability Awards 2020 Winner - Category B
  • Category Awards Environment Beyond the Business
  • Emerged as one of the Top 10 Corporate
    Citizens
    under both categories A & B
  • Category Awards Customer Relationslions

Top 10 - Most Admired Companies of Sri Lanka

announced by The International Chamber of Commerce of Sri Lanka (ICCSL), the Chartered Institute of Management Accountants (CIMA) and the Daily FT.

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Voted Trusted Brand (Tea category) - Reader's Digest survey

New Zealanders have voted Dilmah their Most Trusted Tea Brand 7 years in a row, in the Reader's Digest survey

 

Winner Tea Category, Survey of 10,000 People by Nielsen

Winner Tea Category, Survey of 8,000 people by Nielsen

In Australia
Voted "Product of the Year 2020" for Dilmah brand Natural Infusions

In Australia
Voted "Product of the Year 2021" for Dilmah brand Inspirations tea selection

STATE OF THE ART RISK MANAGEMENT SYSTEMS

Our commitment to Taste, Goodness and Purpose extends to our people and their families

To safeguard our premises from bacteria and viruses we have Implemented an ionisation system, resulting in enhanced safety of our people, workplace and products. This provides additional safety from COVID-19 as well.

We abide by the pillars of labour, health and safety, environment and business ethics guidelines laid out in SMETA.

Our health and safety committee Includes 25% of worker representation

We have a comprehensive and updated package in place that includes SMETA (Sedex Members Ethical Trade Audit)

THE ASSURANCE OF QUALITY

a commitment to achieving the highest standards for manufacturing, materials and process excellence
THE COMPANY IS CERTIFIED IN COMPLIANCE WITH

ISO 9001:2015
Quality Management System

ISO 14001:2015
Environmental Management System

FSSC 22000
Food Safety Management System

BRC Global Standard Food Safety

Rainforent Alliance Chain of Custody

Organic product cetifications - EU

Organic product certifications USDA NOP

Organic product certifications - JAS

While complying with other global standards and certifications we abide by the guidelines laid out by SMETA under the pillar of labour; and have the following in place:

  • Human rights policy addressing supply chain, community and stakeholder engagement, valuing diversity, freedom of association and collective bargaining, safety and health at theworkplace, workplace security, child labour, work hours, wages and benefit and guidance and reporting for employees
  • Anti-bribery and corruption policy
  • Employee contract/agreements complying with local laws
  • Compensation and benefits policy
  • Communicating policies and procedures of the facility to all employees
  • Training sessions including induction and refresher courses
  • Internal audits to monitor level of compliance with social compliance standards
  • A compliance officer has been appointed
  • Free personal protective equipment for workers
  • Formal grievance handling procedures in place

Along with other global standards and certifications

Dilmah Tea Company is a renowned tea company in the world. This renowned reputation about Dilmah tea comes from its fine quality Ceylon tea blends.

OUR PURPOSE

fulfilling a philosophy of kindness to people and nature

Planted 1 Mn cashew trees, annually contributing over LKR 2 Mn to the eastern economy

Supporting 3500+ differently abled children through the Rainbow Centre

Uprooted tea plants in degraded tea plantation to initiate a 3 km-long nature corridor

Empowering 2000 women through the Women's Development Programme

First open-air butterfly graden in Sri Lanka, home to 50 species of butterflies

Educating & empowering 3900+ youth through the Empower Culinary School and vocational training

Safeguarding 50 Kms of Sri Lankan coastline through the Beach Caretaker Programme

Scholarships for 500+ individuals through the MJF Scholarship Programme

First urban arboretum established with more than 500 plant species

Donated equipment worth LKR 64 MN, strengthening the healthcare sector during COVID

Provision for 517 plantation, non-worker and staff families affected by COVID-19

Supported the Department of Wildlife to gazette Kayernkerni coral reef as a marine sanctuary

Empowering over 2000 small entrepreneurs for better livelihoods

Established Sri Lanka’s first dedicated research station for climate change (led by a corporate)

Providing care and welfare for over 2,000 children of Dilmah tea garden workers daily through Child Development Centres.

Initiated Bee a Keeper project to protect, research and educate about precious wild bees.

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