Terms & Conditions

WELCOME TO THE DILMAH ONLINE STORE

This website provides the content and services available on the site to you subject to the following terms and conditions, our privacy policy and other terms and conditions and policies which you may find throughout our site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively “terms and conditions”). By accessing or using the Site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions.

PRIVACY

What Personal Information About Customers Does Dilmah Gather? The information we learn from customers helps us personalize and continually improve your experience. Here are the types of information we gather.

  • Information You Give Us:We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses any of our websites or advertisements and other content served by or on behalf of us on other Web sites.
  • Mobile: When you download or use apps created by us or by our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us you could use the unsubscribe option available in every mail we send.
  • What About Cookies? Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as personalized advertisements on other Web sites and storage of items in your Shopping Cart between visits.
  • The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. We recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use products and services that require you to Sign in.
  • Does Dilmah Share the Information It Receives? Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries we control that either are subject to this or follow practices at least as protective as those described.
  • Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In other cases, we sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
  • How Secure Is Information About Me? We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • Bank / Payment details are directly typed on respective secured servers and details are not kept with us. Your payments are processed entirely on the Secure Payment Sites operated either by Paypal. Your card details entered on these sites are not received or stored by the Dilmah Tea Boutique in any form. All payments are denominated in Pound Sterling (GBP). If you would prefer not to use an electronic payment system, please email us on info@dilmahtea.co.uk to manually place an order.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

DELIVERY POLICY

Please allow up to 07 days to process and ship your teas. You can track your order at our Tea Boutique by logging into your account. Please note that orders can only be delivered to an address within the United Kingdom. As such all prices and special offers available on this site are only applicable for deliveries within United Kingdom. If you require delivery outside United Kingdom please visit our international online Tea Boutique at http://shop.dilmahtea.com

ELECTRONIC COMMUNICATIONS

When you use any of our websites, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other websites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

INTELLECTUAL PROPERTY

All information and content included in or made available on the site , but not limited to trade marks , such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations and the compilation and organization thereof (collectively, the “Content”) is the property of Dilmah brand owner or its content suppliers and protected by international copyright laws. The compilation of all content included in or made available through Dilmah is the exclusive property of Dilmah brand owner and protected by international copyright laws.

You shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dilmah without express written consent. You may not use any meta tags or any other "hidden text" utilizing Dilmah's name or trademarks without the express written consent having been first obtained from us.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Dilmah or its content providers grant you a limited, non-exclusive, non-transferable, non-sub licensable license to access and make personal and non-commercial use of this website to purchase Dilmah Products and Services. This license does not include any resale or commercial use of any Dilmah Products and Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Dilmah Products and Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Dilmah or its licensors, suppliers, publishers, rights holders, or other content providers.

LIMITATION OF LIABILITY

The site is presented “as is”. We make no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms and conditions or the site, including but not limited to warranties of Merchantability, Non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances, for any interruption of business, access delays or access interruptions to the site, data non delivery, corruption destruction or other modification, loss or damages of any sort incurred as a result of dealings with or the presence of off website links on the site, computer viruses, system failures or malfunctions which may occur in connection with your use of the site, any inaccuracies or omissions in content or events beyond our reasonable control.

Further to the fullest extent permitted by law, we will not be liable for any indirect, special punitive incidental or consequential damages of any kind related to the site or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed one hundred Sterling Pounds (£100.00).

You agree that no claims or action arising out of, or related to, the use of the site or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.

INDEMNIFICATION

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions.

YOUR ACCOUNT

If you use any Dilmah Website you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Dilmah does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. Dilmah reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Dilmah reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Dilmah a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Dilmah and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Dilmah for all claims resulting from content you supply. Dilmah has the right but not the obligation to monitor and edit or remove any activity or content. Dilmah takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Dilmah respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement please refer to our legal team (info@dilmahtea.com) with the subject line which includes the phrase “Legal Complaint”

RISK OF LOSS

All items purchased from Dilmah are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNS, REFUNDS AND TITLE

We are confident that you will enjoy your Dilmah tea. If for some reason you have a need to return your order, please contact us at info@dilmahtea.co.uk and we will contact you within 2 business days. Any refund will be made by the same method as payment was received for your order. A full refund consists of the amount debited to your card or received as payment for that specific product, plus shipping costs. Returning of products is subject to the following conditions:

  • The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.
  • We cannot accept a Product return after 30 days from delivery.
  • We cannot accept a Product return that has been largely consumed (more than two servings).
  • We cannot accept a Product return if you have simply changed your mind, such as a preference for a different tea.

PRODUCT DESCRIPTIONS

Dilmah attempts to be as accurate as possible. However, Dilmah does not warrant that product descriptions or other content of any product is accurate, complete, reliable, current, or error-free. If a product offered by Dilmah itself is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price or Suggested Price displayed for products excludes shipping charges unless otherwise stated and excludes taxes payable to regulatory institutions and customs offices.

List Price or Suggested Price displayed in currencies other than GBP is to be considered for reference only. Exchange rates at the time of the purchase will be applied by the payment gateway and transacting banks.

TAXATION

Each customer is responsible for the taxes owed if there is a tax on those items in their state/country upon delivery. If items are returned due to customs duty/taxations, the resulting fee will be deducted before refunding payments.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our policies posted on this site. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

DISPUTES

With respect to any dispute regarding the site, all rights and obligations and all actions contemplated by these terms and conditions shall be governed by the laws of Sri Lanka as if the Terms and conditions were a contract wholly entered into and wholly performed within Sri Lanka. Any dispute relating in anyway to your visit to the site shall be referred to arbitration in accordance with the rules of the Sri Lanka, by sole arbitrator, and the Arbitration proceedings shall be held in English Language. Any payment related disputes will be handled by Ceylon Tea Services Pvt Ltd (DILMAH), No. 111, Negombo Road, Peliyagoda, Sri Lanka.

GENERAL

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

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