FAQ

I have paid for the order but have not received a confirmation

Your order payments are confirmed on-screen as well as by an order confirmation email. Leave a few minutes after payment and check your inbox and spam folder for your order confirmation. If you encounter any error message on-screen or did not receive an order confirmation, please contact us at info@dilmahtea.co.uk before attempting a new order.

 

If you have already placed multiple orders and wish to cancel, please contact us at info@dilmahtea.co.uk

 

Please add @dilmahtea.com to your spam filter white list.

I have requested to reset my password but have not received a reply

Your password recovery requests are sent by email. Leave a few minutes after your request and check your inbox and spam folder. If you encounter any error message on-screen or did not receive the password recovery email, please contact us at info@dilmahtea.co.uk before attempting a new request. Please add @dilmahtea.com to your spam filter white list.

I see a “Page Expired” message

This may happen due to many reasons. Your page may have timed-out, hence please refresh the page or go back one step and re-try filling the form. If the error persists, please contact us at info@dilmahtea.co.uk.

Bulk orders for Establishments

The prices offered are for individual consumers and if you require larger quantities, please contact us at info@dilmahtea.co.uk for a custom quote.   

Privacy and security of your payments and credit card numbers

When you pay for your order, the information is directly typed on to the bank’s (payment gateway) secure websites; we do not receive or retain your payment or credit card information on our website.

My Payments are not going through

Payments may fail due to many reasons and the following are the most common:

 

  • Corporate Credit Cards – Only personal credit cards are accepted, please use an appropriate credit card.
  • Time Out / Page Expired – contact us at info@dilmahtea.co.uk before re-trying payment 
  • Insufficient Funds – Please speak to your bank
  • Fraud (black listed card or bank) – Please speak to your bank
  • Secondary Authentication Failed – Please keep your secondary authentication device nearby for quick access

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