FAQ
Your order payments are confirmed on-screen as well as by an order confirmation email. Leave a few minutes after payment and check your inbox and spam folder for your order confirmation. If you encounter any error message on-screen or did not receive an order confirmation, please contact us at info@dilmahtea.co.uk before attempting a new order.
If you have already placed multiple orders and wish to cancel, please contact us at info@dilmahtea.co.uk
Please add @dilmahtea.com to your spam filter white list.
Your password recovery requests are sent by email. Leave a few minutes after your request and check your inbox and spam folder. If you encounter any error message on-screen or did not receive the password recovery email, please contact us at info@dilmahtea.co.uk before attempting a new request. Please add @dilmahtea.com to your spam filter white list.
This may happen due to many reasons. Your page may have timed-out, hence please refresh the page or go back one step and re-try filling the form. If the error persists, please contact us at info@dilmahtea.co.uk.
The prices offered are for individual consumers and if you require larger quantities, please contact us at info@dilmahtea.co.uk for a custom quote.
When you pay for your order, the information is directly typed on to the bank’s (payment gateway) secure websites; we do not receive or retain your payment or credit card information on our website.
Payments may fail due to many reasons and the following are the most common:
- Corporate Credit Cards – Only personal credit cards are accepted, please use an appropriate credit card.
- Time Out / Page Expired – contact us at info@dilmahtea.co.uk before re-trying payment
- Insufficient Funds – Please speak to your bank
- Fraud (black listed card or bank) – Please speak to your bank
- Secondary Authentication Failed – Please keep your secondary authentication device nearby for quick access